Emergency Response Over the Holidays

2/6/2014 (Permalink)

SERVPRO is in the business of Disaster Restoration; unfortunately however, most emergencies and disasters do not occur Monday through Friday, 8-5. That is why SERVPRO of Somerset is a 24/7 emergency responder--even over weekends and holidays--and like most years, the 2013 holiday season proved to be a very busy one for us.

On December 23rd we received and responded to three calls, and on Christmas Eve another homeowner called in, in a panic. The latter had six inches of water in her basement from a sump pump failure, and when her plumber referred her to SERVPRO of Somerset, she took his advice and called us right away. We took in a crew of five for heavy extraction of water from the carpets, and were able to set up some drying equipment to to run over the holidays.

Christmas Day we responded to yet another holiday disaster: a hot water tank leak at local Four Season's Resort, Hidden Valley.  Our speedy response on Christmas saved about 800 square feet of wood floor from being ruined. Had we waited until the next day to respond, the floor would have buckled beyond repair

On to the next holiday--New Years. On New Years Day we responded to two house fires. Thanks to a recommednation from the insurance agent, we were on-site of the first fire within an hour of the incident. We were able to clean up a good bit of the mess, deodorize and set up airscrubbers so that the family could stay in the house. The second call was a chimney fire, which we were also able to scope that day and have a crew out early the next morning.

If anything is to be taken away from these examples, it's that the professionals at SERVPRO of Somerset take our jobs very seriously! 24/7 means after hours, weekends & even holidays. It is our commitment to our customers, agents & adjusters that we will be there for them when needed, NO EXCUSES!! If a disaster strikes your home during a holiday--or ever!--remember to call in the experts at SERVPRO of Somerset County & Westmont! 814-445-5800